Simple, rhyme it with ‘rugger’.

We are based in Lancashire, UK.

Most orders are shipped from our Lancashire warehouse.

Just one. After many years making and selling mattresses, most designed just to protect the manufacturer or the retailer, we decided to shake things up; a mattress for the modern person. We know what makes a mattress most comfortable and supportive. We’ve applied our knowledge and experience to design and make the one comfortable mattress that will universally appeal. We won’t make the usual outlandish statements about the cheapest mattress or hybrid mattresses or the best mattress in the world or the most comfortable mattress in the world. We’ll just go about our business.

With family roots based in Scandinavia and a professional career working for Scandinavian bed and mattress manufacturers and a love of hygge, the Danish mindset for warmth and cosiness, it was easy to build our vision on a Scandinavian ideal and approach to furniture design.

Everybody likes to sleep in his or her own way. A sleep specialist we worked with claimed the best position was on your back; followed by your side, then last resort on your stomach. Not everyone agrees. What is commonly agreed is that your shoulders and your hips tend to be the most prominent parts of your body. Therefore, in a five-zoned mattress, there are two softer zones, approximately where your shoulders and hips are. This allows them to sink in a little while the firmer areas of the mattress support the other parts of your body. It’s a trick we learned working for a very expensively priced manufacturer. We want to bring such luxury mattress thinking into a more affordable price point.

We’ve designed the mattress so that movements are very isolated. Of course, if you’re perched on a very spring base, you’ll feel overall movement, but that’s more down to the laws of physics than the way mattress core is behaving.

While we do not presently offer a recycling service, it is possible to have all parts of the mattress sent for recycling and re-use. For example, the foam can be recycled into furniture backing, carpet underlay.

HÜGGE has not undertaken any specific tests and is not designed as a medical device. However, reviews from customers so far have claimed to ease their discomfort.

All of the foam HÜGGE uses is CertiPur™ certified and audited by Europur. In addition, the mattress complies with applicable UK standards (BS 7177:2008 & A1:2011 Low Hazard) tested at FIRA.

The HÜGGE mattress is 25cm deep, giving you the comfort and support you deserve Ü

The firmness of any mattress is quite subjective and sadly, the mattress industry does not have a standard measurement. So one manufacturer's 'firm' maybe another's 'medium-firm' (it's a bit like why you are sometimes a different shoe size with different shoe brands). We've tried an awful lot of mattresses though Ü and we feel that we are on the softer side of 'firm' - 6.5 to 7 out of 10 on our 'firmness scale'. If the mattress is used on theHÜGGE bed frame, each sleeper can individually adjust the firmness on their side of the bed, to make it softer or firmer. Play around with it until you get it just right!

Just email us at sales@huggesleep.co.uk and we can make alterations.

To help make things easier for customers, we have teamed up with Paypal Credit.

Standard delivery is free within most of the UK mainland and normally delivered within 3 to 5 working days between 8am - 6pm.

Our couriers may need a signature, so someone may need to be home. If there is a safe place, leave a note on the door with directions and your signature. This then acts as your proof of delivery, though the driver reserves the right whether to follow that instruction or not. If there is no safe place or you miss your delivery, don’t worry. Our couriers will try to redeliver on the next working day. Please contact us at sales@huggesleep.co.uk if you encounter any problems and we will rectify it swiftly. For bed frame deliveries, our team of expert installers will contact you soon after your order to arrange a mutually convenient time for them to deliver and build your bed frame in your room of choice.

Not at the moment. As we usually work with TNT presently, we only offer a doorstep service. But don't worry. Our mattresses come in a well designed bag with easy to carry handles, making movement up the stairs really easy.

Not at the moment. We have temporarily removed this premium service while we scour the country for a delivery partner that lives up to our exacting standards. We will only offer a service that is consistently excellent. Until we get this service up and running again, your local council should be able to help with a 'large item collection'.

Normally, yes. You will need to leave a signed note with the consignment number (the tracking number we send you) stated and a clear instruction on where the safe place is that is clearly visible to the driver. They will take this as proof of delivery, though they reserve the right on whether to leave your order or not. The bed frame cannot be left in a safe place as it must be installed by our team.

The driver will deliver at any time up till 6pm on the day we have advised to you. A tracking number is usually provided for you.

There is no additional charge for delivery & installation within most of the UK mainland and will normally occur within 7 working days of your order. Our expert installers will be in touch with you to arrange a mutually convenient time for them to come and build your bed frame in your room of choice. Deliveries to the outlying regions of the UK and Ireland & to Europe may incur a fee and may take longer. We are sorry about this, but our vans can only go so fast! Please contact us at sales@huggesleep.co.uk if you think this may apply to you & we can work out what’s going to be best for you.

Firstly, don't try to get it back in the bag - you'd need superhuman powers to do that! Simply contact us within 100 nights of delivery at sales@huggesleep.co.uk and we will make arrangements to collect. Please have proof of purchase to hand just in case we need it.Before you email, click here to read more detailed rules.

When you let us know that you would like to return the mattress under our 100 Night Sleep Well Trial, we will contact you within 5 working days to begin the returns process. We work with charity partners around the UK, donating where we can. Our partners then aim to contact you within 5 working days of receiving our instruction to arrange a mutually convenient time to come to your house to collect. They will normally collect from the doorstep. When our partner arrives, they will inspect the mattress to ensure that it is in a condition where it can be reused and we will honour the refund on that basis. The only exceptions will be if the mattress has been unduly marked, soiled, destroyed, the cover has been laundered or if the condition means our collection partner refuses to collect on grounds of hygiene or safety. Please contact us atsales@huggesleep.co.ukif you believe your particular claim may fall into these categories so we can take necessary action to avoid disappointment. Just as long as the mattress passes the inspection, we will process your refund once our partner has confirmed successful collection and compliance with our terms and conditions.. Depending on your payment method, you should allow approximately 10 working days from collection for your refund to appear in your bank.