The HÜGGE Mattress. Policies.
100 Night Sleep Well Trial
Most of our customers sleep soundly from day one on their new HÜGGE mattress. For some people, even an identical replacement for their current mattress can take a little while to get used to. Our bodies may need time to adjust from years of rest on a mattress that has slowly become less supportive over time and re-learn how to rest on a new, fully supportive sleep surface. Experience and feedback from our customers tells us that up to 3-4 weeks is normal and some report that they are able to sleep in new positions that were previously not possible. Please just bear that in mind before making a decision!
You may return a HÜGGE mattress to us at any time for a refund within the first 100 nights from the day of delivery. Contact us before the end of the 100 nights period at sales@huggesleep.co.uk to make arrangements. HÜGGE covers the cost of the return or pick-up. Please be ready to provide proof of purchase, as it may be required. Any claims after the 101 nights have elapsed will not be exercisable. Please note that claims under this policy are limited to one per household.
This policy is not transferable. Only the original purchaser of a new, non-refurbished, genuine HÜGGE mattress bought either directly through the HÜGGE website or from any authorised retailer or partner is entitled to claim.
Unless we agree with you to vary this point, the mattress must be picked up from the country to which it was supplied. Please note that free collection applies to UK mainland only.
We’re still evolving (another of our values) and as such we work with charitable partners to whom we may donate returns for a good cause.
We will honour the refund on the basis that the mattress is in a condition where it can be reused. The only exceptions will be if the mattress has been unduly marked, soiled, destroyed, the cover has been laundered or if the condition means our collection partner refuses to collect on grounds of hygiene or safety. Please contact us at sales@huggesleep.co.uk if you believe your particular claim may fall into these categories so we can take necessary action to avoid disappointment.
PLEASE SEE OUR 101 NIGHT SLEEP WELL TRIAL TERMS AND CONDITIONS OF ANY RETURN.
https://www.huggemattress.com/pages/101-night-sleep-well-trial
5 Year Mattress Guarantee
https://www.huggemattress.com/pages/5-year-warranty